When customers visit your Magento eCommerce store for buying any product, they first browse for the product and then look for the answers to their questions which may affect their product purchase decision. If they don’t find the answers they are looking for, they may leave your site frustrated and never come back. But there are other customers who will leave an email or message or call you to get their queries resolved.
These situations can arise on a daily basis and it may happen that the questions or the product associated, are common in most of the cases. Then what to do to solve this issue and make your customers get the answers on the store itself? The Solution is to create and show FAQ section at the store.
The FAQ pages with all the common questions asked by your customers or visitors and the questions relevant as well as useful can be displayed on the store. This will help your customers to find the questions and answers as per their requirement.
You can add the FAQ section at your store with all the relevant Q&A with the help of FAQ extension developed for the Magento 2 eCommerce platform. The extension allows you to add unlimited Q&A and categorize them with proper names as well as manage to display them as per the products and customer groups.
Check out all the features of the FAQ extension in the below table. The table includes the features and the price of the extension developed by Aheadworks and Magestore for the Magento 2 based stores:
FAQ for Magento 2
FAQ for Magento 2
Community Price: $249.00
Community Price: $199.00
Enterprise Price: $839.00
Enterprise Price: $399.00
Display FAQ categories and top questions for each category
Create numerous FAQ categories and questions/topics
Limit the number of questions for each category and provide a ‘view all’ button for all the questions
Configure the SEO friendly URLs for the landing pages and each Questions-Answers page
Easy navigation with user-friendly layout
Activate searching/filtering FAQ as per content, keywords or tags
Allow customers to determine effectiveness of questions with question ratings
Generate a knowledge base which includes all the questions from customers in one place
Limit the visibility of FAQ section as per the customer groups
Display FAQ on a page with expand/collapse feature
Assign custom icons to categories and category questions
Display popular topics on the FAQ and Catalog listing pages
Set the links for the FAQ section in the footer, top menu, and product categories.
Show the FAQs on the sidebar of the Catalog listing pages
Activate the search field in the FAQ section/page
Arrange the FAQs according to their priority or customer’s purchase process
Customer votes for the questions as helpful or not helpful. For ‘not helpful’ further assistance message appears.
Allow your customers to search for any questions with the help of keywords and search bar.
Add custom URLs, canonical URLs, Metadata into the sitemap.xml
Add search and navigation features to the knowledge base pages
View statistics for number of votes and usefulness of question ratings
Incorporate Metadata, keywords and description to each FAQ
Responsive design makes the columns to adjust as per the device screen size.
Customize the display of the FAQ on the frontend such as style, position and number of questions
Add different FAQs to display on different store views
Create the FAQ on your store by downloading any of the extensions listed above. You can download and install the extension from the link provided in the table.
Do you have any questions for the FAQ extension before you make the purchase? Do want to personalize the extension and then install it to your store? Please feel free to ask us!