While creating amazing Magento 2 based eCommerce products, these product developers create a simple yet intuitive Customer Service Support section. It will support the customers and help them is solving their queries, pay attention to their valuable feedback and suggestions. Every customer has different requests and for that few basic features aren’t enough. Nowadays, an array of extension is available which can make online shopping experience; a merely enjoyable one for the customers!
It is important to provide the customers with strong online support which will create a strong connection between the customers and back-end team. Focusing on the crucial factor of customer service, the Help Desk Extension is designed & developed that can manage customer queries and handle their requests in a seamlessly.
Help Desk for Magento 2
Help Desk Ultimate for Magento 2
Community Price: $300.00
Enterprise Price: $299.00
Community Price: $450.00
Enterprise Price: $1499.00
It is developed on mobile-friendly interface for the customers to get real-time access to the service desk
It is easy to create, track and manage the tickets created by the customers
Offers two-way mail integration; between the customers & support team along with 360-degree client view
Perform routine tasks without any assistance from the admin in less time
It supports multi-store facility along with different languages
Help Desk tab is added to the customer account
Generated tickets are assigned to their respective departments for the particular agents to manage it from back-end
Selection of the agents is done based on the kind of query (ticket) generated by the customer
Agents can communicate via these channels which are invisible to the customers at the front end
Both; customers and back-end team can co-ordinate with each other through a ticket-related chat option
Customers can view the ticket replies by the support staff so that they can stay connected with all their previous communication
It has ticket status and all other relevant details so that the customer can stay connected with the chat history
Customers can view their balance of loyalty points along with their placed order details
Customers can access their coupons from the ticket page itself
The above table gives an overview of the features offered by each of the Magento 2 Help Desk Extension of two most popular companies. It will assist you in knowing about each of the features offered by two companies for the same Magento 2 extension.
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